We strive to make high-quality, safe to use reusable masks that are machine washable for easy care. Here are some frequently asked questions about our product.
Notice: due to COVID-19, shipping and delivery times may be impacted. Read our shipping update here.
Can I change my shipment information or order after purchase?
Because we are moving into the fulfillment stage of our pre-order (yay!), as of June 27, we no longer allow customers make changes to the order or shipment information after an order has been placed. If you entered the incorrect shipment information, or would like to change your order, please cancel your incorrect order and order again.
Can I cancel my order after purchase?
Yes, you can cancel your order for a refund anytime up until we've processed your order for shipping and started the shipping process. Once the product has started to ship, you can no longer cancel or change the order. Due to the hygienic nature of the product, we cannot accept exchanges or returns.
Is the mask safe for children?
We take safety very seriously. Our masks are third-party tested to meet the U.S. Consumer Protection Safety Improvement Act (CPSIA) requirements. Our masks and mask straps are certified to meet the CPSIA requirements for durability, small parts, and chemicals. Our masks are made with two layers of fabric. Our ear straps are sewn with a special "butterfly" closure at the end that helps prevent the bead adjuster from falling off the end. That being said, our masks are not suitable for children under 3 years old and our mask lanyards are not suitable for kids under 4 years old.
Will this mask prevent COVID-19?
All of our masks are designed following the guidance of the FDA and CDC's recommendations for fabric masks for source control*, however, all of School Mask Pack's products are not intended for surgical, medical or industrial use. Please do not use in high-risk situations. All of our products do not claim or guarantee to prevent the transmission or infection of any disease, including COVID-19.
*Our products have not been cleared, tested, nor endorsed by the CDC or FDA.
Is there a nose bridge wire in the mask?
Yes, our masks have a flexible wire in the nose bridge of the mask to help the mask customize its shape to your face.
Do your masks have a filter pocket?
Our masks do not have a filter pocket, but are made from machine washable, dual-layer fabric with adjustable ear straps and nose clip for a secure fit.
Will the masks prevent glasses from fogging?
Yes! When fitted securely around the face, our 3-D face design, nose wire clip, and adjustable fit ear straps will help reduce fogging that glasses wearers experience while wearing a mask. If you experience any fogging, try adjusting the mask to fit closer around the bridge of your nose.
What type of material are your masks made of?
Our masks are made with:
- 100% Cotton Outer Layer
- Cotton-Polyester Blend Inner Layer
- Polyester ear straps
- Polystyrene bead stopper
Are your masks washable?
Yes! Our masks are machine washable in the mesh laundry bag included with the set. Our masks can be machine washed at least 30 times, which equals 150 days of wear (about 1 semester or 6 months of wear!).
How many times can the face mask be worn before washing it?
We encourage and recommend you wash the mask between each use for hygienic purposes. As each pack comes with 5 fabric masks, we recommend to wear a different mask each day and place the mask in the included mesh laundry bag after removing to keep track that it's been used. Then just toss in the wash at the end of week to clean!
Why were the masks for pre-order? When can I expect my product to ship?
From June - August, we were working quickly to make high-quality masks and preparing our stock to meet the demand for back to school, so all our products were pre-order. Read our shipping update here for more details on estimated shipping times. Order now while supplies last!
What are my payment options?
Currently you can pay by credit card or through PayPal.
To pay by PayPal, log in with your PayPal account at checkout.To pay by credit card, enter your shipping information first at checkout, then enter your credit card information on the Payment page.
Can I buy in bulk for my school or company?
Yes! If you'd like to purchase more than 500 mask sets, please contact us at email@example.com for special rates. Check out our bulk Classpacks for sets of 125 kids masks.
Where are your masks made?
Our masks are Official Licensed Crayola™ Products, made in Thailand, and will ship from our USA warehouse to US-based customers who pre-order.
Why are all sales final?
Due to the hygienic nature of the product, we do not accept returns or exchanges. If you have any issues with your product, please contact us.
Do you sell individual masks?
Currently we sell our masks in 5-packs.
What's included in the School Mask Pack Set?
Each set comes with 5 reusable cloth face masks, a mesh laundry bag, and a calendar organizer card, so you can keep track of mask use and washes
Is it OK to draw on a face mask?
We have added a designated name tag on each mask to label the mask. We do not recommend drawing on any other part of the mask.
Official licensed Crayola™ product.